Refund policy
This Returns Policy applies to products purchased directly from this website.
UK & EU Returns
You have 14 days from receiving your order to tell us that you wish to return it.
To start a return, email customerservice@secondchance.co.uk.
We will provide you with the returns address and return instructions. Please do not send any products back before contacting us.
Once you have told us that you wish to return your order, you must send the goods back within 14 days.
Condition of Returns
You may inspect the product as you would in a shop.
Products should be returned with all accessories, components and manuals supplied with them and, where possible, in their original packaging.
If a product has been handled or used more than necessary to inspect it and this has reduced its value, we may make a reasonable deduction from your refund.
Return Costs
For change-of-mind returns, you are responsible for the cost of returning the product.
We recommend using a tracked and appropriately insured delivery service.
If your product is faulty, damaged, incorrect or not as described, please contact us before returning it.
Refunds
Eligible refunds will be made to your original payment method.
If you cancel and return your entire order, we will also refund the cost of our standard delivery service.
If you selected a more expensive delivery option, the additional delivery cost will not be refunded.
Refunds will be processed within the time required by law.
E-Gift Vouchers
Unused e-gift vouchers purchased directly from this website may be cancelled within 14 days of receipt.
To request a cancellation, please contact customerservice@secondchance.co.uk.
Faulty, Damaged or Incorrect Products
If your product is faulty, damaged, incorrect or not as described, please email customerservice@secondchance.co.uk.
We will provide the appropriate return instructions and cover return costs where required.
Your statutory consumer rights are not affected by this Returns Policy.
Contact Us
For all returns, please contact:
customerservice@secondchance.co.uk
The returns address and instructions will be provided after you contact us.